At present, we only ship within the United Kingdom. Please read the following details carefully to understand our shipping process, policies, and your responsibilities as a valued customer.
ORDER CUT-OFF TIME
Our order cut-off time is 12:00 PM (GMT) Greenwich Mean Time (London).
DELIVERY PERIOD
Our delivery period includes two key stages:
- Processing Time: We require 0 to 1 business days Monday – Friday
- Shipping Time: Once processed, orders will be delivered within 1 to 2 business days Monday – Friday.
Please note:
Shipping times are calculated from the day the shipment leaves our facility, not the day you place your order.
Delays may occur due to unforeseen circumstances, such as:
- Customs clearance issues
- Incorrect or incomplete addresses
- Public holidays, pandemics, or natural disasters
SHIPPING FEES
We are pleased to offer Free Shipping on all orders.
SHIPPING METHOD
We offer free shipping and partner with reliable carriers to ensure your orders are delivered securely and on time.
- Orders are not shipped on public holidays or weekends.
- Once your order is shipped, you will receive a confirmation email containing your tracking ID. This ID will be activated within 24 hours for you to monitor the shipment’s progress.
BUSINESS DAYS
Our business days are Monday to Friday, excluding public holidays.
LOST ITEMS
If your order has not arrived within the expected timeframe, we recommend the following steps:
- Contact the designated carrier using your tracking ID.
- If the carrier cannot resolve the issue, contact our customer service team at LondeShop@hotmail.com We will investigate and assist in locating your order.
INCORRECT ADDRESSES
It is the customer’s responsibility to provide accurate shipping information during checkout.
- If an incorrect address is provided and the item is returned to us, you will be responsible for additional shipping fees for re-delivery.
- To avoid such situations, please double-check your address during checkout or contact us for changes before shipment.
For assistance, email LondeShop@hotmail.com with your order details.
ADDRESS CHANGES
If you need to update your delivery address, please contact us within 2 days of placing your order at LondeShop@hotmail.com or call +447300394109.
- Once the shipment is in transit, we cannot modify the address.
ORDER CANCELLATIONS
Should you wish to cancel an order:
- Contact our customer service within 24 hours of placing the order.
- Orders already shipped cannot be canceled but may be eligible for a return in line with our Return Policy.
DAMAGED ITEMS DURING TRANSIT
If your order arrives damaged or broken, we sincerely apologize for the inconvenience.
- Please take a clear photo of the damaged item(s) and email it to us at LondeShop@hotmail.com.
- You may request a replacement or a refund. Our team will guide you through the resolution process.
DELIVERY CONFIRMATION
You will receive a confirmation email once your purchase is shipped. This email includes:
- Your order details
- A tracking ID to monitor your shipment’s progress
If you do not receive a confirmation email, please check your spam folder or contact us directly for assistance.
DELAYS & UNFORESEEN CIRCUMSTANCES
While we strive to meet delivery timeframes, certain conditions beyond our control may result in delays. These include, but are not limited to:
- Weather disruptions
- Carrier backlogs
- Public holidays
We appreciate your patience and will keep you updated in the event of significant delays.