By placing an order with us, you agree to the terms outlined below. These guidelines have been created to ensure you are fully aware of our refund and return policies and procedures, designed to provide a smooth and transparent shopping experience.
This policy applies exclusively to the United Kingdom.
30-Day Return Policy
We are committed to ensuring customer satisfaction. Under our 30-day return policy, you can request a return within 30days of receiving your item. To qualify for a return, the following conditions must be met:
Product Condition: The item must be unused, with all original tags attached, in its original packaging, and in the same condition as when it was delivered.
Proof of Purchase: A receipt or other valid proof of purchase must be provided.
Returns that do not meet these criteria will not be accepted.
Return Process
To initiate a return, follow these steps:
Contact Us: Email us at LondeShop@hotmail.com with your order details, the reason for the return, and any relevant supporting information (e.g., photos of damaged items).
Approval: If your return request is approved, you will receive a confirmation email with a return label and detailed instructions.
Shipping: Print the return label and send the item back to the address provided. Please ensure the item is securely packaged to prevent damage during transit.
Important: Unrequested returns or items sent back without prior approval will not be accepted.
Return Labels
Defective Items: Return labels for defective items will be provided free of charge.
Buyer’s Remorse: Return labels for items returned due to buyer’s remorse are also free of charge.
Return Eligibility Summary
Return Window: 30 days from the date of delivery.
Condition: Only new, unused items with original tags and packaging are eligible.
Restocking Fees: No restocking fees apply.
Return Shipping Costs: Covered entirely by us, regardless of the reason.
Damaged, Incorrect Items, or Other Issues
We strive to ensure every order is fulfilled accurately and delivered in perfect condition. If you encounter any issues such as damaged, defective, or incorrect items, please:
Inspect Upon Delivery: Check your items as soon as they arrive.
Report Issues: Contact us immediately via email with details of the problem and supporting evidence, such as photos.
Resolution: Depending on the situation, we will either replace the item, provide a refund, or guide you through the return process.
Please note that return transit times may vary depending on your location.
Exchanges
We offer exchanges for items that are:
Broken or damaged during delivery
Incorrectly shipped
The wrong size
If you need to exchange an item, email us at LondeShop@hotmail.com with your order details and the nature of the issue. Once approved, we will guide you through the exchange process.
EU-Specific Return Rights
For items shipped to the European Union, you have additional rights under EU regulations:
Cancellation Period: You may cancel or return your purchase within 30 days for any reason, without explanation.
Return Conditions: Items must be unused, with original tags and packaging, and accompanied by proof of purchase.
Refunds
Once your returned item is received and inspected, we will notify you of the outcome:
Approval: If approved, the refund will be processed to your original payment method within 10 business days.
Rejection: If rejected, we will provide a detailed explanation.
Please note that your bank or credit card provider may take additional time to process and post the refund.
For any questions or concerns about refunds, contact us at LondeShop@hotmail.com.